We made shipping worldwide

All orders are shipped via a trusted third-party courier.
Estimated delivery times:

• UAE 1-3 days
• GCC 6-10 days
• Worldwide depending on the region
  

• Browse products by category.
  
• Select your item and choose the quantity.
  
• Click Add to Cart.
  
• Proceed to checkout and follow the steps to confirm your order.

For assistance, contact our customer care team at:
+971 54 998 8442 or support@soughaperfumes.ae

Yes, Please use our website on your phone to place your order.

Out-of-stock items will be clearly marked with a “Sold Out” label.

You can reach us through the following channels:

• Whatsapp: +971 54 998 8442 (24 hours)
• Email: support@sogatcolaba.com
  
• Instagram: @soughaperfumes.ae
  
• Live chat: Available on our website
  

Use the search bar at the top of the website to look up products by:

• Product name
  
• Product ID
  
• Description
  

If you need assistance, our customer service team will be happy to help.

The website automatically displays the currency for your region. You can change it from the top-right corner of the homepage.

We accept:

• Visa
  
• MasterCard
  
• Online credit card payments
  
• Tabby (For UAE only)
  

An additional fee of 20 SAR applies to COD orders in Saudi Arabia.
We do not accept cheques.

No, we do not currently offer gift cards.

You will receive:

• An order confirmation email after placing your order.
  
• A shipping confirmation email with your tracking number once the order is dispatched.
  

If there are any payment issues, our team will contact you.

Please contact our customer care team at:
+971 54 998 8442 or support@soughaperfumes.ae

Please contact our customer care team at

WhatsApp : +971549988442 or support@soughaperfumes.ae to track the orders.

If your order has not yet been shipped, our customer care team can assist you.
Please note:

• We cannot change the delivery country.
  
• Address changes are not possible after dispatch.
  

If you receive a defective or damaged item, please contact customer care immediately for assistance.

You may request a return if:

• The request is made within 15 days of receiving the order
  
• The order was placed by mistake
  
• The product has a manufacturing defect
  
• The received item does not match the order
  

Return conditions:

• Items must be unused and in original packaging
  
• Discounted items are not eligible for returns
  
• Return shipping is the customer’s responsibility, except for incorrect shipments

You will receive an email confirming whether your return request is approved.

Please visit our Returns Policy page or contact customer care for full instructions.

We welcome your feedback.
Contact us at +971 54 998 8442 or support@soughaperfumes.ae

No. Each order can only be shipped to one address.

We do not charge extra fees. However, any customs duties or taxes imposed by the destination country are the customer’s responsibility.

Some countries require ID verification for customs clearance.
You may be asked to provide:

• National ID
  
• Passport
  
• Other government-issued proof of residence
  

The details must match your order information. Once submitted, we will not request it again until it expires.

Yes. Our website uses Secure Socket Layer (SSL) encryption to protect all transactions.
Your card details and passwords are not accessible to our staff.
We recommend keeping your login credentials confidential.
For more details, please refer to our Privacy Policy.